FAQ

Before you connect your tools.

Get answers about setup, supported sources, search, and plan limits.
Answers

Setup, sources, and plans

How soon will I see activity?

After configuring a source, check the feed for available recent events. Timing and backfill depend on the source and connection method. Incoming webhooks need an event to be sent after setup; a paid history window does not guarantee older events will be imported.

What counts as one integration?

Each connected provider counts once, plus each custom integration. Multiple repositories selected under GitHub count as one GitHub connection. GitHub and Linear together count as two.

Is my account a shared team workspace?

Your connections and activity are attached to your account. The plans shown here do not include shared workspaces, member invitations, or team seats.

How can I get help connecting a source?

Check the connection guide on the relevant integration page. For help, email hello@grondeo.com with the source name and error message. Do not send API keys or other credentials.

What is Grondeo?

Grondeo brings activity from your connected tools into one searchable feed. Check recent issues, code changes, tickets, payments, and meeting notes before your next update.

What happens after I start free?

Create an account, verify your email, and connect up to two sources. Free includes seven days of searchable activity history.

Which tools can I connect?

GitHub, Linear, Jira, Stripe, Zendesk, and Granola have source integrations. Connection requirements and supported events vary by source.

What access do I need to connect a source?

You need permission to access the source and configure its credentials or webhook connection. Check the requirements in source settings before connecting business data.

Can I filter by customer or feature?

You can filter by source and event type. Search can find customer or feature names when they appear in searchable event text; there are no dedicated customer or feature filters.

Can my own tools or AI agents send activity?

On Starter or Pro, a named agent you configure can record actions through MCP or REST with the right permission. Pro custom integrations can separately fetch a JSON endpoint or receive mapped webhook events.

What can an agent access?

Choose separate permissions for reading activity, recording actions, reading follow-ups, and updating follow-ups. Agent keys can expire or be revoked, and the agent can be disabled. Creating agents requires Starter or Pro.

What does the Agents tab show?

It shows the last 30 days of API and MCP access by named agent key, operation, channel, time, and result. It identifies the key used, not the underlying AI client, and does not show tool inputs or conversation content.

What does API access include?

Starter and Pro include the activity API, outgoing activity webhooks, and named agent access through MCP or REST. Agent permissions separately control activity and follow-up reads and writes. Importing through a custom JSON API or incoming webhook requires Pro.

Which plan should I choose?

Free includes two integrations and seven days of searchable history. Starter includes five integrations and 60 days. Pro includes eight integrations, 365 days, and custom sources. Create an account first, then choose a paid plan from billing.

Why is my feed empty?

Check that your source is connected, has recent activity within your plan’s history window, and has the relevant event types enabled. Review source settings for connection errors.

Does Grondeo replace my existing tools?

Continue managing work in your existing tools. Grondeo displays recorded activity and provides source links when available.

What does reasonable usage mean?

Very high storage, processing, or request volume may require limits or a different plan. See the Terms for the usage policy.

Is Grondeo a compliance audit log?

No. Keep a purpose-built audit log for compliance evidence, formal retention controls, and security investigations.

Does Grondeo sell connected-source or account data?

No. Grondeo does not sell personal information or use customer data for third-party advertising. See the Privacy Policy for how data is used to operate, secure, support, and improve the service.

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