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Integrations

Review Linear issues beside Zendesk tickets.

Inspect recorded issue and ticket updates when checking support follow-up.

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Connected activity

4 events from 2 sources
Sources

Zendesk · Linear

  1. ZendeskZendesk ticket priority changed

    Event from this source

    Recorded
  2. LinearLinear bug created

    Event from this source

    Created
  3. LinearIssue status updated

    Event from this source

    Updated
  4. ZendeskTicket commented

    Event from this source

    Recorded
Activity feed

Activity from Zendesk, Linear.

Sources connected in this workflow

2 sources connected
GitHubAvailableLinearConnectedJiraAvailableStripeAvailableZendeskConnectedGranolaAvailableAPIsAvailableWebhooksAvailable

What enters Grondeo

What you can do with this connection

Support tickets and product issues can require separate searches before you know what to follow up on.

Example events

  • Zendesk ticket priority changed
  • Linear bug created
  • Issue status updated
  • Ticket commented
  • Issue moved to Done

How to use it

Connect both sources, search recorded text, and follow source links when you need more detail. Grondeo does not automatically match customers or link tickets to issues.

Important limitation

Available events depend on source configuration. Follow a source link when you need more detail.

Source eventZendesk ticket priority changed

Zendesk remains the system where the work happens.

Grondeo recordSource, timestamp, and event details

Recorded updates appear in a consistent feed.

Product reviewRead it beside what happened next

Follow the source link when it is available and you need more detail.

Connection guide

What you need to get started

Linear

Access required: A Linear API key with access to the projects you want to follow, or permission to configure a Linear webhook and its signing secret.

  1. Open Settings → Integrations → Linear and choose API polling or webhooks.
  2. For polling, enter and test your key, choose projects, and save. For webhooks, configure the destination and matching signing secret shown in settings.

Events you can review: Issue creation, closure, status updates, and comments. Available activity depends on the projects and connection method you configure.

Zendesk

Access required: Your Zendesk base URL, account email, and API token, or permission to configure a signed ticket webhook.

  1. Open Settings → Integrations → Zendesk and choose API polling or webhooks.
  2. For polling, enter your URL, email, and token, then test and save. For webhooks, configure ticket payloads and the matching signing secret using the destination in settings.

Events you can review: Tickets created, updated, solved, commented on, assigned, or changed in priority. Review individual tickets alongside engineering activity when deciding what to investigate.

Plan and history

These built-in sources are available on Free, within its two-integration limit. Each connected provider counts once; selecting multiple GitHub repositories does not add integrations.

Your plan sets the searchable history window: 7 days on Free, 60 on Starter, and 365 on Pro. Source APIs, permissions, and connection methods determine which events can be collected. A longer history window does not guarantee a complete backfill; webhooks collect events delivered after setup.

Compare plans

In the timeline

Inspect individual updates

Connect both sources, search recorded text, and follow source links when you need more detail. Grondeo does not automatically match customers or link tickets to issues.

  1. 10m ago
    Zendesk

    Zendesk ticket priority changed

  2. 2h ago
    Linear

    Linear bug created

  3. 4h ago
    Linear

    Issue status updated

  4. Yesterday
    Zendesk

    Ticket commented

  5. 2d ago
    Linear

    Issue moved to Done

Best used for

Support tickets

Bug issues

Escalations

Follow-up work

Questions

Before you get started

Which plan do I need?

Free includes two integrations and seven days of searchable history. Starter includes five integrations; Pro includes eight and custom sources.

What should I expect from the feed?

Connect both sources, search recorded text, and follow source links when you need more detail. Grondeo does not automatically match customers or link tickets to issues.

Get started

Start with the two tools you check most.

Start free with 2 integrationsView Pricing