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Integrations

Review Zendesk tickets alongside recent code changes.

Check individual support updates beside activity from GitHub, Linear, and other tools.

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Connected activity

4 events from 1 source
Sources

Zendesk

  1. ZendeskTicket created

    Event from this source

    Created
  2. ZendeskTicket updated

    Event from this source

    Updated
  3. ZendeskTicket priority changed

    Event from this source

    Recorded
  4. ZendeskTicket commented

    Event from this source

    Recorded
Activity feed

Activity from Zendesk.

Connected source

1 source connected
GitHubAvailableLinearAvailableJiraAvailableStripeAvailableZendeskConnectedGranolaAvailableAPIsAvailableWebhooksAvailable

What enters Grondeo

What you can do with this connection

A customer report may need an engineering investigation. Finding recent changes is a useful first step.

Example events

  • Ticket created
  • Ticket updated
  • Ticket priority changed
  • Ticket commented
  • Ticket solved

How to use it

Connect Zendesk, scan recorded ticket activity, and compare it with recent issues or pull requests. Open source records to investigate further.

Important limitation

Available events depend on source configuration. Follow a source link when you need more detail.

Source eventTicket created

Zendesk remains the system where the work happens.

Grondeo recordSource, timestamp, and event details

Recorded updates appear in a consistent feed.

Product reviewRead it beside what happened next

Follow the source link when it is available and you need more detail.

Connection guide

What you need to get started

Zendesk

Access required: Your Zendesk base URL, account email, and API token, or permission to configure a signed ticket webhook.

  1. Open Settings → Integrations → Zendesk and choose API polling or webhooks.
  2. For polling, enter your URL, email, and token, then test and save. For webhooks, configure ticket payloads and the matching signing secret using the destination in settings.

Events you can review: Tickets created, updated, solved, commented on, assigned, or changed in priority. Review individual tickets alongside engineering activity when deciding what to investigate.

Plan and history

These built-in sources are available on Free, within its two-integration limit. Each connected provider counts once; selecting multiple GitHub repositories does not add integrations.

Your plan sets the searchable history window: 7 days on Free, 60 on Starter, and 365 on Pro. Source APIs, permissions, and connection methods determine which events can be collected. A longer history window does not guarantee a complete backfill; webhooks collect events delivered after setup.

Compare plans

In the timeline

Inspect individual updates

Connect Zendesk, scan recorded ticket activity, and compare it with recent issues or pull requests. Open source records to investigate further.

  1. 10m ago
    Zendesk

    Ticket created

  2. 2h ago
    Zendesk

    Ticket updated

  3. 4h ago
    Zendesk

    Ticket priority changed

  4. Yesterday
    Zendesk

    Ticket commented

  5. 2d ago
    Zendesk

    Ticket solved

Best used for

Tickets

Escalations

Customer reports

Ticket updates

Questions

Before you get started

Which plan do I need?

Free includes two integrations and seven days of searchable history. Starter includes five integrations; Pro includes eight and custom sources.

What should I expect from the feed?

Connect Zendesk, scan recorded ticket activity, and compare it with recent issues or pull requests. Open source records to investigate further.

Get started

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