Sign inStart free

Integrations

See support tickets beside recent code activity.

Compare timestamps and open source records when investigating a customer report.

Start freeView connection guide

Connected activity

4 events from 2 sources
Sources

GitHub · Zendesk

  1. GitHubPull request merged

    Event from this source

    Merged
  2. GitHubRelease published

    Event from this source

    Recorded
  3. ZendeskZendesk ticket opened

    Event from this source

    Created
  4. ZendeskTicket priority changed

    Event from this source

    Recorded
Activity feed

Activity from GitHub, Zendesk.

Sources connected in this workflow

2 sources connected
GitHubConnectedLinearAvailableJiraAvailableStripeAvailableZendeskConnectedGranolaAvailableAPIsAvailableWebhooksAvailable

What enters Grondeo

What you can do with this connection

Checking recent code changes can help you decide where to start investigating a support issue.

Example events

  • Pull request merged
  • Release published
  • Zendesk ticket opened
  • Ticket priority changed
  • Hotfix pull request created

How to use it

Connect GitHub and Zendesk. Find relevant recorded updates, compare their timing, and verify details in the source tools.

Important limitation

Available events depend on source configuration. Follow a source link when you need more detail.

Source eventPull request merged

GitHub remains the system where the work happens.

Grondeo recordSource, timestamp, and event details

Recorded updates appear in a consistent feed.

Product reviewRead it beside what happened next

Follow the source link when it is available and you need more detail.

Connection guide

What you need to get started

GitHub

Access required: A personal access token for the repositories you want to follow. The app recommends a fine-grained token with read access to Metadata, Contents, Pull requests, and Issues. Authorize it for your organization if SSO is required.

  1. Open Settings → Integrations → GitHub and enter your token.
  2. Test the connection, select repositories, and save your changes.

Events you can review: Pull requests opened, merged, closed, drafted, or ready for review; issues opened, closed, reopened, or commented on; and published releases. A merged pull request does not confirm a deployment.

Zendesk

Access required: Your Zendesk base URL, account email, and API token, or permission to configure a signed ticket webhook.

  1. Open Settings → Integrations → Zendesk and choose API polling or webhooks.
  2. For polling, enter your URL, email, and token, then test and save. For webhooks, configure ticket payloads and the matching signing secret using the destination in settings.

Events you can review: Tickets created, updated, solved, commented on, assigned, or changed in priority. Review individual tickets alongside engineering activity when deciding what to investigate.

Plan and history

These built-in sources are available on Free, within its two-integration limit. Each connected provider counts once; selecting multiple GitHub repositories does not add integrations.

Your plan sets the searchable history window: 7 days on Free, 60 on Starter, and 365 on Pro. Source APIs, permissions, and connection methods determine which events can be collected. A longer history window does not guarantee a complete backfill; webhooks collect events delivered after setup.

Compare plans

In the timeline

Inspect individual updates

Connect GitHub and Zendesk. Find relevant recorded updates, compare their timing, and verify details in the source tools.

  1. 10m ago
    GitHub

    Pull request merged

  2. 2h ago
    GitHub

    Release published

  3. 4h ago
    Zendesk

    Zendesk ticket opened

  4. Yesterday
    Zendesk

    Ticket priority changed

  5. 2d ago
    GitHub

    Hotfix pull request created

Best used for

Tickets

Pull requests

Published releases

Customer reports

Questions

Before you get started

Which plan do I need?

Free includes two integrations and seven days of searchable history. Starter includes five integrations; Pro includes eight and custom sources.

What should I expect from the feed?

Connect GitHub and Zendesk. Find relevant recorded updates, compare their timing, and verify details in the source tools.

Get started

Start with the two tools you check most.

Start free with 2 integrationsView Pricing